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In the event that you receive an item and find it unsuitable then it may be returned for refund, credit or exchange providing it is within 21 days of receipt.
Please advise our Customer Service Department of any problems with shortages or carrier damage as soon as practicable. We regret that beyond a "reasonable time", due to circumstances beyond our control we may be unable to process your claim.
All returns are subject to the following conditions:
You have informed us of your intentions in writing within 7 days of receiving the order.
Items are returned carriage paid, are unused and are in a resalable condition.
Items returned after 21 days from receipt and where supplied as ordered, may not qualify for a refund.
Items for exchange will be re-shipped to UK Mainland addresses postage free on the first occasion, but further exchanges may incur a postage charge. Shipping of exchanges to Non-UK Mainland addresses may incur a further postage charge where courier services need to be used.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.
2WheelzOnline are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please take the following steps to action a return:-
Please advise our Customer Service Department of your requirements within 7 days of receiving your order at the following email address firstname.lastname@example.org
Complete the returns form below (click it to open pdf and then print) and enclose a copy with your goods
Return the packaged item to:-
For additional information consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
RETURNS FORM - (CLICK TO OPEN PDF FORM …THEN PRINT)